FAQs
SHIPPING
WHAT IS MY ORDER NUMBER?
You can find all your orders in your Zooies account, or in the confirmation email we sent to you.
WHEN WILL MY ORDER SHIP?
Zooies offers "Wednesday-Bake-And-Ship" to bring the fresh, in-store experience to your home. The daily cutoff time for orders is 12:00 PM PST every Tuesday, so orders placed after 12:00 PM PST will bake-and-ship the following Wednesday. Please check your UPS tracking number for exact arrival times.
I JUST PLACED MY ORDER. CAN I EDIT MY ORDER OR CANCEL IT?
Our fulfillment system is set up to process quickly so that our customers get their Zooies cookies ASAP. Because of this, editing or canceling an already placed order might not be possible. If you contact us to edit your order, we will do our best to fix it, and might be able to do so, but cannot guarantee it. Please call (310) 820-8282 to inquire.
WHY ISN’T MY TRACKING WORKING?
Please allow up to 24 hours for tracking movement to populate on Wednesday evening. If your order shows no movement on Thursday, please contact us at info@zooies.com.
MY TRACKING SHOWS DELIVERED, BUT MY ORDER HAS YET TO ARRIVE. WHAT CAN I DO?
Your UPS driver may have not been able to resist temptation and ate your Zooies cookies. Please reach out to our team at info@zooies.com and we’ll check with UPS on your behalf to see where the cookies are.
THERE IS A PROBLEM WITH MY ORDER. WHAT SHOULD I DO?
We will do our best to make sure your satisfied with your Zooies experience. Please call a member of our team at (310) 820-8282. We want this to be a fun experience for you. It makes us happy to see you happy. ♥
I’M SENDING A GIFT, DO YOU INCLUDE PRICES IN THE BOX?
We designed out boxes to make a beautiful gift, and presenting in a way to surprise and delight your friends and family. There are not packing slips or pricing listed in the box.
CAN I CUSTOMIZE THE COOKIES IN MY ORDER?
Zooies offers customized dozens for pickup at the store. That means a family of gluten free and chocolate lovers, or fruit and nut lover will all be super happy.
HOW LONG WILL THE COOKIES STAY FRESH FOR?
If any of your Zooies cookies make it past the first hour at your table, then store in an airtight container in your refrigerator for up to 5 days, or in your freezer up to 2 months. Let the cookies thaw to room temperature and plate and cover with a paper towel and heat in a microwave for 7-9 seconds before enjoying.
HOW DO I PLACE ORDERS SHIPPING TO MULTIPLE ADDRESSES.
Simply create one order for each shipping address.
BAKERY
CAN I PICK MY COOKIES UP AT YOUR BAKERY?
Yes, you can place your order through our website and pick up at the bakery. Simply select the “self-pick up” option on the checkout page. However, if you want a more custom bundle, with cookies available only at the store, place your order once you get to the bakery. You can also call us in advance at (310) 820-8282 and a member of our team will prepare your boxes.
CAN I COME IN AND SEE SOMEONE AT THE BAKERY?
Yes, please drop by the bakery at 9815 National Blvd, Los Angeles, CA 90034. We would love to meet you and show you are newest creations.
DO YOU HAVE A PHONE NUMBER?
We love hearing from you, please contact us directly at (310) 820-8282. You can also email us at email us at info@zooies.com and a member of our team will be following up in 24-48 hours to help!
WHAT HAPPENS IF I HAVE REACHED OUT TO YOUR TEAM AND NOT HEARD BACK?
If you have contacted us online through our email or website form, and have not heard back in 48 business hours, then please make sure to check your spam folder. Please keep in mind our customer service team only operates Monday through Friday.
WHAT IS ZOOIES DOING REGARDING COVID-19?
Zooies has always been OCD about germs since we opened our doors in 2017. Thanks to COVID-19 people now think our over-cautious team and operations are normal. We have standard operating procedures in place, masks and gloves on all employees, hairnets for bakers, and constantly clean all of our equipment and surfaces. Our local health department inspectors always comment Zooies is one of the cleanest kitchens they’ve seen.
CAN I ORDER MY COOKIES VIA LOCAL DELIVERY APPS?
Yes, you can order your Zooies cookies via Grub Hub, Uber Eats, Post Mates and Door Dash.
COOKIES
I AM ALLERGIC TO GLUTEN, WHAT COOKIES CAN I EAT?
We have plenty of gluten free cookie options at the store. You can enjoy our Paleo Chocolate Chip, Gluten Free Chocolate Chip Cookie, Gluten Free Cloud 9, Gluten Free Berry Citrus Dream, Gluten Free Lemon, Gluten Free Chocolate Coffee Cake, Gluten Free Cinnamon Walnut Coffee Cake, Gluten Free Coconut Dream, Gluten Free Shortbread, Keto Chocolate Chip, and Gluten Free Vegan Peanut Butter Jelly.
I AM ALLERGIC TO NUTS, WHAT COOKIES CAN I EAT?
We have plenty of cookies without nuts at the store. You can enjoy our Gooie, Brown Butter Chocolate Chip, Chewie, Mooie, Oatmeal Cinnamon Raisin, Oatmeal Butterscotch, Panda, Birthday, Truffle Brownie, Lemon Bar, Blondie, Cheesecake, Lemon Pie, Chocolate Coffee Cake, Lemon Shortbread, Butterscotch, S'mores, Snickerdoodle, Strawberry Shortcake, Banana Cream pie, Billionaire's Shortbread and Hey Sugar.
PLEASE NOTE: Zooies bakery is not exclusively tree nut or peanut free.
I AM VEGAN, WHAT COOKIES CAN I EAT?
We have plenty of vegan cookie options for you at the store. You can enjoy our Vegan Chocolate Chip, Vegan Morning Glory, Vegan Walnut Chocolate Chip, Vegan Friendly Panda, Vegan Hey Sugar, and Gluten Free Vegan Peanut Butter Jelly.
I AM PALEO, WHAT COOKIES CAN I EAT?
We are known for our Paleo Chocolate Chip Cookie. These are currently available in the bakery only and will ship soon.
I AM ON A KETO DIET, WHAT COOKIES CAN I EAT?
We are known for our Paleo Chocolate Chip Cookie. These are currently available in the bakery only and will ship soon.
I AM A DIABETIC, WHAT COOKIES CAN I EAT?
We created a special chocolate cookie for you made with Splenda and sugar-free chocolate chips. These are currently available in the bakery only.
EVENTS AND CATERING
DO YOU OFFER CORPORATE GIFTS?
Entertainment and tech companies here in Los Angeles send Zooies cookies to their clients and employees all over the United States. Our cookies come in a beautiful Zooies gift box, and you can include a special card on large orders. Contact a member of our team at (310) 820-8282 for details.
DO YOU OFFER WEDDING FAVORS IN LOS ANGELES?
We do, people have done wedding favors with our cookies. You have a choice of getting your cookies individually bagged with a Zooies sticker, or you can get the cookies in a large Zooies catering box and wrap according to your own taste. Contact a member of our team at (310) 820-8282 or via online form for details .
DO YOU OFFER WEDDING, AND BAR/BAT MITZVAH COOKIE TABLES/ BARS IN LOS ANGELES?
Yes, you can order hundreds of fresh Zooies cookies and your party planner can arrange into a beautiful display for your friends and family. We’ve seen Zooies cookies arranged on nice trays with beautiful flowers for that WOW effect! Place your catering with a member of our team at (310) 820-8282 or via online form.
DO YOU OFFER BIRTHDAY, BABY SHOWER, OR GRADUATION PARTY CATERING?
Yes, you can order fresh Zooies cookies for your upcoming event. The cookies can come individually bagged with a Zooies sticker or in a large Zooies catering box for you to arrange according to your taste. Place your catering with a member of our team at (310) 820-8282 or via online form.
HOW FAR IN ADVANCE DO I NEED TO PLACE A CATERING ORDER?
Please place your catering orders at least 72 hours prior to your event, but the earlier the better!